Privacy Policy

On Top Roofing & Guttering

Last Updated: November 2025

On Top Roofing & Guttering (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our website, request roofing or guttering services, or communicate with our team.

We operate across the Newcastle, Lake Macquarie, Port Stephens, Hunter Valley, Central Coast, Port Macquarie, Tamworth, and Mid North Coast regions, delivering professional roofing services, guttering services, roof repairs, metal roofing, and Colorbond roofing solutions for homeowners and businesses.

This Privacy Policy applies to:

• Our website: https://www.otrg.com.au

• Any forms, enquiries, or communications submitted to us

• Customers using our roofing and guttering services

• Individuals contacting us for quotes, inspections, or consultations

This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may collect the following information to assist in delivering our roofing and guttering services:

Personal Information

• Name

• Phone number

• Email address

• Residential or business address

• Details about your roofing or guttering project

• Communication history

Website & Technical Information

Collected automatically when you visit our website:

• IP address

• Browser type and version

• Pages viewed

• Time and date of visits

• Cookies and similar tracking technologies

Service-Specific Information

When requesting roofing contractor services, we may collect:

• Roof type (e.g., tile, metal, Colorbond)

• Photos or videos you provide

• Project details for roof repairs, inspections, replacements, or guttering work

We collect information in several ways, including:

• When you submit a contact form or request a roofing quote

• When you call or email our team

• During onsite inspections and assessments

• When interacting with our website

• Through third-party service providers such as analytics tools or advertising platforms

We use your information to provide, improve, and support our roofing and guttering services. This may include:

• Responding to enquiries and quote requests

• Scheduling roofing inspections, repairs, or installations

• Providing updates about your project

• Communicating service availability across Newcastle, Lake Macquarie, and surrounding regions

• Maintaining customer records

• Improving website functionality and user experience

• Marketing our roofing services (where consent is given)

• Meeting legal and regulatory obligations

We may share your information with:

• Qualified subcontractors assisting with roof repairs or installations

• Service providers such as insurers, accountants, or administrators

• Website hosting and analytics partners

• Regulators if required by law

• Trades assisting with related works (e.g., solar installers, scaffold providers)

We do not sell or rent your personal information.

Our website may use cookies and similar technologies to:

• Improve website functionality

• Analyse website usage

• Assist with marketing and remarketing

• Personalise your browsing experience

You may disable cookies through your browser settings, though some website features may not function correctly.

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure. These measures include:

• Secure servers and encrypted communications

• Restricted access to internal systems

• Updated software and security monitoring

However, no online system is completely secure. We encourage you to contact us if you believe your information has been compromised.

We retain personal information only as long as required to:

• Provide roofing and guttering services
• Meet legal and accounting requirements
• Support warranty, service history, and future roofing consultations

When information is no longer needed, we take steps to securely destroy or de-identify it.

You may request to:

• Access the personal information we hold

• Correct inaccurate or outdated information

• Withdraw consent to marketing communications

• Ask how your information has been used or shared

To exercise your rights, contact us using the details below.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external sites. We recommend reviewing their privacy policies separately.

Our services are not directed at children under 16. We do not knowingly collect personal information from minors without consent from a parent or guardian.

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or business operations. The revised version will be posted on our website with the updated date.

For questions about this Privacy Policy or how your personal information is handled, contact us at:

On Top Roofing & Guttering
Phone: 0400 628 036
Email: info@otrg.com.au
Website: https://www.otrg.com.au

If you have concerns about how we manage your information, you may also contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.